Good afternoon all Unfortunately I have an intermittent connection and have done for the last 3-4 weeks. Hey all, This post is going to be a bit in detail with my issue, but I want to be able to get insight on what to tell spectrum support of my issues and not just have a tech come out here and replace my modem like they have 2 times already. This is an SNR fault. Disconnect all the connections and reconnect to be sure. The modem log is reporting MDD timeouts (the MDD is being transmitted every 2 seconds, continuous timeouts will result in temporary internet connection outages) and RCS partial service (these indicate that not all DS channels could be locked onto due to channel instability (partial bonding) and will result in slowdowns). Speed tests have varied (when the speed test has managed to connect. Thank you for replying Carley. After persistent issues over the last 5 days with connecting to telegram and gmail (the former will hang on "connecting" for 15-30 seconds at a time before establishing a connection, the latter simply will not load the modern client), I've been digging into. . 0 hub seems also to have very low range since I get only about 20 Mbps on. 168. Tudor. 21-09-2022 00:09 - edited 21-09-2022 00:14. Hi . It'll be a bit disruptive for my work so might be a while before I can do that. Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID. Im having an issue where my modem randomly restarts. . You can check our Service Status Checker or. Also check that the internal wiring is ok with no kinking or chaffing, check that all looks good with the outside cabling and wall box (no “staples, etc. OK so my story is this as of 9th May : I had a Bigger Bundle M250 package installed on April 21st. notice. Hi all, I keep noticing dropped packets and high latency, most noticeable when using VoIP. Simulacra said: I'm a virgin media customer too. . Ever since then, I've had repeated issues with the broadband dropping / becoming non. Downstream bonded channels. VM Support will see the signal to your Hub needs fixing. Log shows a few criticals and warnings: RCS Partial Service and also. 3 3588 5968 6 Locked 40. (Package is 100 mbps) Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 283000000 -16. i called and went through the motions of. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. Damaged Wall socket. ive got the hub in modem mode as i use google nest wifi for better wifi, although the tests ive. Options. 5 29 256 qam 14 6 251000000 -4. In the space of 30 mins since my last messge we're now at Thousands of Post RS Errors Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 40. I have had an unstable - 4886851 Open a web browser and go to 192. Check for local issues again on 0800 561 0061. My Deco log reports pages of entries which I cannot interpret, for example: Wed Apr 19 13:55:38 2023 daemon. I am very sorry to hear that you've been experiencing some broadband issues recently. . But any devices connected to ethernet (laptop, desktop or ps4) have suddenly been providing poor speeds over the last week. Before said maintenance I've had months and months of perfectly serviceable internet. I have rang 150, I have rebooted the modem a number of times, I have used the link sent to me via a text, a totally pointless feature as all that does is go over things I have already done. I have a VM Hub 3. . That could just be a corroded connector/break on the coax cable going to your house. Speed tests have varied (when the speed test has managed to connect. My hub loses connection to the Virgin network every 2-3 hours, and sometimes - up to 2-10 times in a quick succession (say, every. Hi, I’m on the VM200 package and trying to use ZScaler as part of my employers software. 70-5 Mbps download speed, paying for 50 Mbps. 0;. 04-08-2023 16:37 - edited 04-08-2023 16:40. Takes forever to log into hub and run a test connection drops out on everything. The c/s guy mentioned about that recently policy changed and we can not connect more than 5 because i have only 100mb speed. The upstream stats aren't great and the 23. Nightly dropouts, WiFi and Ethernet, Hub 3. 00 84000700 RCS Partial Service;CM-MAC=;CMTS. Upstream power levels too high and a huge amount of errors, you probably need a technician’s visit. Internet randomly dropping during day and night. I'll investigate switching back to router mode tomorrow. Various complaints made via telephone to Virgin Media who don't appear to care. We would like to show you a description here but the site won’t allow us. 2) Modem -> i get some dropouts on this - looks like the modem is restarting at times. The broadband connection check on the Virgin Media website says it will take up to 30s but never completes (dev tools in Chrome shows it keeps calling to the server and receiving a 400 response hence why it doesn't complete). Thanks for the reply. We would like to show you a description here but the site won’t allow us. Phone is plugged into hub and that can drop out mid call. 8 5120 64 qam 4 3 43100000 37. I'm tired of calling customer service to be told "your modem is. 38 UPLOAD Mbps 1. Started to notice problems when I was unable to sync to server on farm sim 22. For immediate assistance, check out the Xfinity Assistant. 0 Cable Modem. Options. Please post you up/downstream stats and network log. Ayisha_B. The VM is still in router mode (pending task to change to modem mode). 8 minutes ago. I look to be having the same issues as others with Time Synchronization failures. That happened twice. Now over the last month it’s become unbearable with low connectivity speeds (Wi-Fi and cable) frequent discon. Faults or Outage. still getting the same issue. Hello everyone. In response to Bill_Carson. A few weeks ago we had maintenance done in our area. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. Unfortunately, they are back. So i previously had the Superhub 2. net using a wired connection. Recently moved into a new build, there's not a lot of people living in the houses on my street yet. This all started happening approx. Re: Outages, Packet Loss, Slow Speed. I rang virgin media up 19 hours ago and they. 2-3 weeks after i had new service set up at the new place, i got Intermittent Connection problem. The information I’ve read about it. 8. I've got a Hub3 in modem mode and my systems are experiencing problems through ethernet not just wifi. We would like to show you a description here but the site won’t allow us. 1) or public DNS (8. Re: 1. I called up Virgin support line who paid no attention to. ,) piercing the cables. My hub says generally says that there is nothing wrong, I reset the hub and its fine for a while, sometimes a day or two, sometimes an hour or two, sometimes a minute or two. RCS Partial Service;CM-MAC=c0:05:c2:c5:20:93;CMTS. What are the reasons for RCS partial service? A modem will be in a partial service mode if it’s functioning with any subset of channels in TCS – Transmit Channel. critical. 1;CM-VER=3. CheersSYNC Timing Synchronization failure - Loss of Sync & RCS Partial Service in Networking and WiFi yesterday I need to speak to a person for disability help in Networking and WiFi Monday High packet loss and unreliable connection for over 2 months in Networking and WiFi 2 weeks agoSolved: Hi Having issues over the last week with the Hub rebooting and loss of internet. Hi folks. My latency is 11ms and packet loss is 0. Our hub seems to freeze and stop working several times a day. Everything was perfectly up until about 4 or so days ago when the connection startes dropping out constantly, almost every hour. Click on the “> Check router status” button. 2 weeks ago when Virgin were doing work in the area. 0. 3 3558 5346 7 Locked. It is happening several times a day, and is not related to any particular time or internet activity (just random). This has been happening many times a day. 100. Try the “free & automated” Service Status number - 0800 561 0061 as it can have more information than the website version. 2 weeks ago when Virgin were doing work in the area. But your BQM is difficult to interpret. I contacted Vir. 032%. My live BQM is in my profile I'm pleased to say. Solved: 15 or more of these messages on the router log in the last few hours tonight. 3 33 256 qam 19 2 139000000 -15. Will probably need a technician visit to resolve, unless there is a local area issue. Synchronisation failure is where the hub can't maintain a lock on one or more of the 28 channels it uses to connect with the gear in the street. For whatever reason Virgin have made it extreamly difficult to speak to a human being, and one who can actually help or to book out an engineer. Whilst it's off, do a quick check that all of your coax cable connections are in nice and "finger" tight - at the Hub and wall box and also at any connectors etc. Hi forum. 0 in modem mode. Could you check my router stats. 0. Sync Timing/RCS Partial Service failures every ~6 hours. . Hopefully someone can suggest a course of action. 1. hi there, any help would be great, ive been trying to figure out for ages why my internet is so slow during the day. ,) piercing the cables. and tells you of more local issues down to street cab/ postcode level. I am experiencing slow internet usually in the afternoon and evening, I can barely load images or videos. Cable team ran tests on my line remotely for a couple of days. Hub 3 is in modem only mo. We had 2 engineer visits: 1. Here's the current status of my modem Everything seems to be working okay, and the uncorrectables have stopped for the most part. 2nd engineer provided me with a replacement hub 3. 3 4094 6412 3 Locked 40. But any devices connected to ethernet (laptop, desktop or ps4) have suddenly been providing poor speeds over the last week. Switch the Hub off and unplug it from the mains supply for five minutes. Was told that the "20" was shared between all devices. For the last two weeks or so, I've been experiencing packet loss and latency issues. If we've advised we're aware of them then we'll be doing all that we can to resolve the issue ASAP. Hi Tergoak, Thank you for reaching out to us via our community, sorry to see you are facing packet loss and high ping, I have been abler to locate your account with the details we have for you, there is currently a congestion issue in your area, this has been going on since 11/11/21 and the estimated fix time is 25/01/21 @ 15:00, apologies for any. I have intermittent service drops and modem resets. Netflix keeps loading. I’m also aware of the “Intel Puma 6 chipset” controversy, and have researched that a bit. . I always check the Virgin Media service status but there are never any outages in our area at the time. There was only 1 device connected at the time of the speed test. 0 in modem mode, works perfectly fine for weeks on end then in the last week has disconnected at various times of the - 4774487 - 2Explained to cable team that I was seeing 0. According to my broadband monitor (I was away for the long weekend) the inter. . 0 with Pin at the back of it. My upload remains in the 25-30mbps range. Techs have replaced my hub3 with another hub. Since the beginning, my router has frequently been disconnected from the virgin server and restarted very frequently causing loss of internet for at least 15 minutes per episode. I have had broadband issues for the past 2 weeks, (I work nights so it's been difficult to find time to resolve). There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Or dial 611 from your Virgin Plus phone. Mostly affecting WiFi, though the ethernet connected TV also quite often. Click the lower link (Share Live Graph) then, click generate. For the past few weeks my broadband connection has been very unstable, very frequent connection drops. "No Ranging Response received - T3 time-out. 1;CM-VER=3. 06-05-2023 15:21 - edited 06-05-2023 15:37. I had Comcast come out 3 times to check my line. Click the lower link (Share Live Graph) then click generate. All in all it's sadly getting quite common recently as the service has all gone to pot. - wired I have made sure all connections are finger tight. I've been enduring the issues up to this point, but today has been the worst. . My internet was working perfectly fine - 4891147By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. finally had work completed on the 14th April and it’s now worse. 2016-11-16 11:56:51. 168. and tells you. Loads of post RS errors when they should be zero. still getting the same issue. I have a hub 3. Yes I am still having the issue every 30mins, I want to mention the Virgin Media plan is under a different name just incase I dont show up on your systems that is why, however, that BQM I sent. They died. DO I need an engineer? 3 weeks ago - last edited 3 weeks ago by Corey_C. Options. Upstream bonded channels Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 1 36600000 37 5120 64 qam 3 2 30100000 36. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. I would like to add only my download speed is affected. Well I think I'm done I've done all the m&m steps and installed freshjr qos script which made me feel like a hacker and my undf prio is 2 so I think its working, Qos has been set up to. 3 40 256 qam 4 5 171000000 6. 11-01-2023 16:00 - edited 11-01-2023 16:08. 4 and 5 GHz)) Internet (Partial Service (DS only)) 12-09-2023 01:49 - edited 12-09-2023 01:52. Recently upped my plan from M125 to m250 As my upload speed was just not up to standards required to stream. Dave. 4. After monitoring my connection for the past 24hours i'm seeing a lot of downstream pre/post RS errors,. Moved all Wi-Fi Pods to be closer to hub - reset multiple times - nothing online no matter how long left. Hi all, I am having an issue with my broadband. Open a web browser and go to 192. Tuesday, January 18th, 2022 8:38 PM Closed Hi uncorrectables, RCS Partial Service, and Sync Timing Synchronization failures I've had this issue before and technicians replaced the dropline from the street, and the coax inside the house to no avail. It’s not just the actual internet connection - the wifi network itself vanishes from my availab. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK. Click on the “Networking” tab. Hardware Version: V1. SYNC Timing Synchronization failure. It seems to disappear sporadically through the day, some evenings it's a matter of every 15 minutes which gets tedious very fast ! I'm not an expert with these numbers. Removed all pods and then - in turn - tried each pod on its own within 6 feet of the hub. Joining in. on 24-08-2022 11:48. I am hoping to get some information on the problems I have been. Click on the “> Check router status” button. . Arris SB6190 randomly restars. Copy the text in the Direct Link box, beware, there may be more text than you can see. I’ve either got a good service or no service. SpeedI have power cycled the Hub, and run it with and without the attenuator. 0 Downstream channels. The cables are new (installed 4 days ago) and relatively short. CM restarted itself while I was at home during the day on Tuesday 8th. Sorry to hear you are having issues with your hub rebooting itself. Yet my internet is still dropping. Hello EdLeigh92. 0's logs today, and saw constant "SYNC Timing Synchronization failures/RCS Partial Service" errors. The statuses listed show the connection state of the cable modem. There has been no broadband service at all for the past 8 days which has impacted significantly impacted on being able to work from home. Background below. Hello, Connection has been a bit iffy this week (which is unusual). These are the parts I could find, they were screwed into the end on the coaxial cable. RCS Partial Service;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1. . RCS Partial Service;CM-MAC. Trying to work from home with 500Mbps broadband package but for the past several Months I am having severe issues with Hub 3. 1;CM-VER=3. . RCS Partial Service; 12/12/2022 16:07:54. For service in Cantonese or Mandarin. Select all the text (Ctrl-A if using a keyboard), copy it. Options. Click the lower link (Share Live Graph) then click generate. 3 weeks ago. My M125 connection has been really unreliable recently, with occassionally really bad latency, slow speeds and sometimes complete loss of service. . 7 34 256 qam 32 2 203000000 0 27 256 qam 9 3 211000000 -4. All recent disruptions of service are fully VM fault. All phones for technical faults are handled by call takers in India who read from a script and it appears that they don't have a clue about the issues. No spitters or any other device in the line. Ok, so for at least the past day or 2, I have been having severe internet issues. Hi Community, I've been having issues recently with "No Ranging Response received - T3 time-out" '. I've replaced the cable modem (swapped from the current SB6190 to older SB612…Hi, I'm trying to sort out the internet for my mother. 7 34 256 qam 16 8 267000000 -7. Ran a dedicated line of RG6 quad shield. 2 weeks ago. 1. I. I'm getting a high number of uncorrectables and Loss of Sync errors. virgin media intermittent issues - Spoke to VM c/s - about this constant disconnections. 0; 0 Kudos Reply. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Click on the “Upstream” tab, copy the text and paste into your reply. called VM and the automated system said they needed to send a signal to the kit, did. NickRaske. I had Virgin Media installed last month and we got the M250 Package, I get around 270 Down And 26 Up on SpeedTest. 2 37 256 qam 2 3 154750000 5 38 256 qam 3 4 162750000 5. 1. Forum staff should be along soon to assist, or you can try calling VM and reporting the fault. We custom make partials in house in our state of the art 10,000. You need to call Virgin Media and give them these errors, they show there is a fault, and they need to fix it. No reporte. The BQM also shows alot of packet loss (red bits). Tudor. As per the title, for the last few weeks I've been having intermittent connection issues and its starting to take it's toll. Equipment is below. No reported faults in my post code. The tier 1 triage or whatever it is is. . 9) but after 20 or 30 seconds, it came back. 100. I used to run our Hub 2 in modem mode over the WFH period for some comms kit. still getting the same issue. 0; 13/03/2022 22:54:55 Warning!. But about 14:30 UK time, my Spotify music stopped playing, and from my PC I couldn't ping the Hub (192. Problem is with wifi and wired and has been getting worse over the past few days. 168. and this happen intermittently. Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out; 12/12/2022 15:40:34. Look at the boxnoutside the wall and changed things . #1 · Jul 15, 2012. I've tried splitting the 2. I have a Nighthawkaww shucks your welcome, trust me your making my day too plus this is the second time you've helped me out giving the best advice i've received from any other forum. . Often with the green light flashing on the router, but not always (not for shorter dropouts). Options. Appears to be lost packets?Hi, I've been experiencing random time outs since 15/07/22 when a power cut happened in my area. 45 My normal upload. Virgin Media CommunityAs well as trying the “check service,” Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. Having access to Cisco Thousand Eyes, managed to determine my Virgin hub had a DNS loss of about 25% throughout the day. I'd appreciate any assistance. RCS Partial Service;CM-MAC=bc:2e:48:cb:43:a3;CMTS-MAC=00:59:dc:78:e5:5b;CM-QOS=1. The engineer said the readings on the router had a problem and determined the issue. Reply. 0 RCS Partial Service/SYNC Timing Synchronization failure. This only started about a week ago. The numbers vary between 0. Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. Tried the service status on the virgin media website (it says we can't see any issues affecting your zone, but if I go into broadband and test hub it says "looks like there are issues in your postcode affecting. Options. Changed hub. Yes it’s not ideal and the hub will act to fix it at some point but don’t lose too much sleep over it. So this problem began taking place last week. 1) USG for LAN check -> 100% connectivity. Hello, I'm getting terrible ping spikes and multiple errors in the log. 100. My broadband drops out very regularly. Here is the downstream. We've tried rebooting the router and checked router cables. This makes work from home almost impossible, and my leisure time is. 100. Solved: Hi, I have VM 500mb package. this issues started a few days ago , the internet was cutting out and then coming back. 0. In addition the connection has dropped completly at times. Now ‘Warning’, ie the RCS Partial Service messages, imply that something has happened but the hub can work around it, basically indefinitely, without noticeably impacting your service. 35 Mbps, 16 Mbps, 22 Mbps, 55 Mbps, 83 Mbps, 185 Mbps, 223 Mbps, and what i should be getting - 277 Mbps. I called the helpline and after 30 minutes of frustrating - 5188262We would like to show you a description here but the site won’t allow us. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Event Log DOCSIS(CM) Events Date Time Event ID Event Level Description 9/26/2014 17:50 84000700 5 RCS Partial Service;CM-MAC=00:15:d1:3b:36:c9;CMTS-Hey DocMN, thank you for reaching out and I am so sorry to hear about this. Re: Intermittent "Timing Synchronization failure - Loss of Sync". i called and went through the motions of. Hello, I've been getting a lot of intermittent connection issues over the last 3-4 weeks with lots of packets being dropped and frequent connection drop outs. RCS Partial Service;CM-MAC=removed;CMTS-MAC=removed;CM. 4: The temperature of your Hub 3. None of these seem to have fixed the problem. This log can be important to the service provider to help diagnose and correct problems, if any should occur. I need to look at new options as its effecting my work with currently working from home. Model: Deco X55. internet is throttled during the day. Ok, so for at least the past day or 2, I have been having severe internet issues. Unusual Data on my Virgin Media Hub. When the VM router is rebooted the BQM starts reporting correctly for a short time before going red again - see screenshots from previous days. You could s etup a Broadband Quality Monitor. Here are some up to date stats from the Hub3, getting loads of Rs errors in the dow. err nrd [13437]: estimatorDot11kIterateCB. I finally got a VM engineer to visit last - 4700236Re: Lost MDD Timeout & RCS Partial Service. i have rebooted all the kit. Since early June we have all been told that there is a known 'outage' issue and that maintenance work is.